Your are bound to like your job at PEPCO because we guarantee:
- Stable employment, and an attractive remuneration,
- A dynamic growth, an impressive training system and
opportunities for inside promotions,
- A friendly organizational culture and an inspiring
Your responsibilities will include:
the processes of Incident, Problem and Service Requests management to
ensure their fulfilment delivery in accordance to the expectations.
improvements of the processes
the team to ensure the proper functioning of the IT Support Section
through appropriate selection, development and work organization.
analyses and reports regarding the Section’s work in order to evaluate the
extent of goal performance, KPIs.
best practices for Knowledge management and managing the knowledge base
the Help Portal application to ensure that customers/users can easily
submit support issues and query the knowledge base.
vendors involved in the support processes to control timeliness and
quality of contracted jobs
relationship with outsourced services providers
the functioning of the IT infrastructure to ensure HO employees work
If you have at least:
than 3 years of experience on similar position
English language knowledge
good managerial skills
about Information Technologies
good client orienation and problem solving skills
are goal-oriented and at the same time very good team player
Nie zapomnij dodać klauzuli zezwalającej nam na przetwarzanie Twoich danych osobowych w celach rekrutacji.